AT&T Voice and Internet

This office investigates all matters related to identity theft and potential fraud against AT&T's voice and internet products.

Unauthorized Account

I found out that an unauthorized account was opened in my name

Service Interruption

I received a Service Interruption letter and/or my AT&T service was suspended or disconnected due to potential fraud

What do you need help with?

Are you trying to report one of the following?

Unauthorized payments from my bank account / credit card Received suspicious phone call, text, or email DirecTV related inquiries Mobility/Wireless related inquiries Other

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Have you already submitted an inquiry?

What do you need help with?

My AT&T service was suspended/disconnected I recieved a letter from AT&T notifying me of a service interruption

Are you trying to report one of the following?

Unauthorized payments from my bank account / credit card Received suspicious phone call, text, or email DirecTV related inquiries Mobility/Wireless related inquiries Other

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Have you already submitted an inquiry?

Need to check the status of an existing claim?

You can request the status of an existing claim by clicking 'Check Status of a Claim'.

Need to download the claim affidavit?

Identity Theft Victims' Complaint and Affidavit.

Did you know?
Consumer reporting agencies like Equifax, Experian, and TransUnion are required to give you a free copy of your credit report each year if you ask for it. Visit www.AnnualCreditReport.com for more information, or use the contact info below:

Federal Trade Commission website
For more information on identity theft, please visit
ReportFraud.ftc.gov

Protect Yourself from Scams
Scammers are creative when it comes to finding ways to get your personal information. We've summarized some of the most common scams to look out for, along with ways to help secure your sensitive information.

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Check Your Status

Follow-up Inquiry Form and Instructions

Claim Submission Form and Instructions

It is important that you provide your current information (name, address, email, phone #).

Please include as much information as possible on the reason for your claim.

Providing an accurate email address will allow us to quickly communicate with you regarding the status of your claim.

Be advised that if you are not able to provide a current email address, it will require extended processing time for us to communicate with you via mail.